Grievance process

Apical’s grievance procedure has been developed to provide guidelines for the transparent and accountable handling of grievances related to the sustainability practices within its supply chains. The grievance procedure is provided here.


Grievance can be submitted via any of the following channels :

For Apical:

Email :

Address :
Level 6, Tower 2, Avenue 5
Bangsar South City No. 8
Jalan Kerinchi 59200
Kuala Lumpur, Malaysia

Fax : +603 2785 8999

Attn. : Grievance Secretariat

Grievance submissions should be made using the Grievance Submission Form.

Aside from providing verification and feedback to any grievance raised, Apical values feedback and inputs from our stakeholders as a constructive way to enhance transparency in the supply chain and assist in monitoring progress on the implementation of their Sustainability Policy.

Related Progress Outputs

Related Pages

Measuring progress

Next Goal: Traceability to mills

Establishing traceability to all the mills in our supply chain is a first step to traceability and to enabling the ART plan process

Read more